We endeavour to ensure that our accessories are suitable and sturdy for every day use.   We do not refund or replace for general wear and tear of a product, only genuine faults will be resolved after inspection. We do not guarantee any protection from our items and owners are responsible for any damage created to the products from misuse, or damage created by your dog on walks or from unsafe storage of products. 

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Owners must ensure they have purchased the correct size for their dog by using the size guides available. We are not responsible for the incorrect size being purchased. 

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Please follow the care information provided on the BioThane Guide for cleaning of accessories.